SHIPPING POLICY

 

HOLIDAY SHIPPING SCHEDULE

The following days will not count as business days towards delivery times Shipping companies will be closed. UPS does NOT pick up or deliver on these days:

 

UPS Holiday Schedule and will be closed:

New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

 

SHIPPING CUT OFF & PROCESSING TIMES

All U.S. orders placed before 4:00 PM Pacific Time (Mon-Fri only) will ship the same day, pending credit card approval. Orders shipping via USPS Priority Mail must be placed before 1:00 PM Pacific Time . Lone Wolf Cigars does not ship to Utah and South Dakota. 

 

Delaware

All purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:

Receive and store age verification documents in order to sell a tobacco product to you. We have partnered with Veratad Age and Identity Verification. This is a one-time process and the information will only be used to comply with your state’s requirements.

Obtain the signature of a person 21 years of age or order before completing the delivery

 

Maryland & Washington

Due to Maryland State regulations, we cannot ship little cigars to Maryland residents.

Due to Washington State regulations, we cannot ship little cigars to Washington residents.

 

California

All purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:

Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment

Obtain the signature of a person 21 years of age or order before completing the delivery

 

SALES TAXES:

We are required to collect and remit sales tax in the following states. Remittance of any taxes on orders shipped outside of these states is the responsibility of the purchaser.

Arizona, Arkansas, California, Connecticut, Colorado, District of Columbia, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Pennsylvania, Ohio, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

 

SHIPPING RATES

Shipping rates vary and can be calculated at checkout

*No limits on number of products ordered. Some larger, heavy items such as Humidors may carry an additional shipping fee. Free shipping offers will be shipped by USPS or the shipper of our choosing. Please Note: *UPS Does Not Deliver Packages on the Weekends. Delivery Estimates do not take Saturday and Sunday into Account or the Day the Order was Placed. We do not issue service refunds for Holiday or Weather related delays, or other delays outside the control of Lone Wolf Cigars or the carrier you choose. Higher valued orders shipped by USPS may also require signature.

USPS Priority Mail - By United States Postal Service

Shipping for USPS Priority Mail - Shipping times are estimates. USPS is not a guaranteed service, no shipping charge refunds for shipping delays. Shipping time can take up to 8 business days.

 

Military Shipping APO & FPO's

We support our Armed Forces, and will ship to APO's / FPO's Worldwide.

 

FREIGHT SERVICE – For Heavy Items

A Freight service is used on large humidors & cabinet humidors; you will be notified on freight shipping cost prior to us shipping the item.

 

INTERNATIONAL SHIPPING

Lone Wolf Cigars will verify all international customers prior to shipping. If Lone Wolf Cigars cannot prove that you are the legitimate owner of the card being used, we reserve the right to cancel your order. All International Customers will be charged based on your location and the weight of your package. All items on www.lonewolfcigars.com are pre-weighed. At checkout, you will be given a shipping rate for your order. We ship international packages with the United States Postal Service, using their Express Mail International or Priority Mail international Service. You will be emailed a tracking link separately when your order is processed. We've found that they have the best rates, and get our packages to our international customers faster than any other service.

Buyers are responsible for complying with their countries local and federal tobacco laws. Lone Wolf Cigars is not responsible for fees or taxes associated with their orders. We mark all customs forms as "Gift" and we ship "person" to "person". Contents are declared as what is ordered. Lone Wolf Cigars does not make “fake invoices” or discreetly mark contents. Lone Wolf Cigars will not be responsible for the package if stopped by customs. If your customs agency stops the package you may have the chance to refuse it, and have it re-delivered back to us. You will then have the option of us re-shipping the package or we can issue a credit for the amount of the product only. NOT shipping cost. That postage is deemed used. You will be responsible for any additional shipping charges if you decide to have it re-shipped. Lone Wolf Cigars is not responsible for seized shipments. Again, please be aware of your countries importation regulations. 

Please insure your Ship-to Address is correct and in English. www.lonewolfcigars.com is not responsible for information that is incorrect on your shipping label. Do not confuse this with your Bill-To address, this is the address that is associated with your credit card. Our system allows for multiple Ship-To addresses. If you would like to add more Ship-To addresses sign into your Member Area on our website and click on the "Address Book" link. On your first order, if your Ship-To address is different than your Bill-To Address, we may have you call in or email for verification.

All sales are final, if package is lost, damaged or held in customs, it is the customer’s responsibility. Free Shipping offers are for U.S. destinations only, and cannot be honored on orders being shipped outside the U.S.