Shipping Policy

Shipping Policy:

Thank you for choosing Lone Wolf for your cigar needs. We aim to provide you with a seamless shopping experience and ensure that your cigars are delivered to you in a timely and secure manner. Please review our shipping policy below:

  1. Processing Time: Upon receiving your order, our team will carefully process and prepare your cigars for shipment. This process typically takes 1-2 business days, excluding weekends and holidays. We take great care in ensuring that your order is accurate and meets our quality standards before it is dispatched.

  2. Shipping Methods and Estimated Delivery Time: We offer [Carrier Name] as our primary shipping partner. The estimated delivery time for our standard shipping option is 7 to 21 business days, depending on your location and any unforeseen circumstances that may impact transit times. Please note that these delivery times are estimates and may vary due to factors beyond our control, such as customs procedures or weather conditions.

  3. Tracking Information: Once your order has been processed and shipped, we will provide you with a tracking number via email. This will allow you to track the progress of your package and stay updated on its estimated delivery date. We encourage you to regularly check the tracking information for the most up-to-date status of your shipment.

  4. Shipping Charges: Shipping charges will be calculated based on the weight of your order, the shipping destination, and the selected shipping method. The shipping cost will be displayed during the checkout process, and you will have the opportunity to review and confirm the total cost before completing your purchase.

  5. International Shipping: We currently offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer and may vary based on local regulations. We recommend familiarizing yourself with your country's customs policies before placing an order.

  6. Order Status and Support: If you have any questions or concerns regarding your order or its delivery status, please don't hesitate to contact our customer support team. We will gladly assist you and provide any necessary updates regarding your shipment.

  7. Shipping Restrictions: Due to varying regulations and restrictions on tobacco products, we may be unable to ship to certain locations. It is the customer's responsibility to ensure that their shipping address is within a permissible delivery area. If any restrictions apply, we will notify you promptly and work towards a suitable solution.

Please note that the shipping policy outlined above is subject to change without prior notice. Any updates or modifications to our shipping procedures will be communicated to customers in a timely manner.

We appreciate your understanding and patience with our estimated delivery times. Should you have any further questions or concerns, please do not hesitate to reach out to our customer support team. Thank you for choosing [Cigar Company Name], and we look forward to serving you.